{"id":4402,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2013-08-11T20:13:42","modified_gmt":"2013-08-11T20:13:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/gethowies.com\/eu\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"row\"  id=\"row-129607657\">\n\n\t<div id=\"col-769106570\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n  <div id=\"page-header-171773844\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper is-xlarge flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            FAQ          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<p>Questions? The answer might be here!<\/p>\n\t<div id=\"gap-400310097\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-400310097 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">Order &amp; Delivery<\/h3><div class=\"accordion\">\n<div id=\"accordion-3971071094\" class=\"accordion-item\"><a id=\"accordion-3971071094-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3971071094-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I change or cancel my order?<\/span><\/a><div id=\"accordion-3971071094-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3971071094-label\">\n<p>Sorry it\u00b4s difficult to make changes within the ordern or the deliver adress after you have placed it. We strive to send all orders as soon as possible and our warehouse start to process all orders within 15 minutes after it have been confirmed. If a change is necessary, contact us and we will do our best to help you. Attach your order number or mailadress used when placing the order.<\/p>\n<\/div><\/div>\n<div id=\"accordion-3614447591\" class=\"accordion-item\"><a id=\"accordion-3614447591-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3614447591-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>I didn't receive any tracking number?<\/span><\/a><div id=\"accordion-3614447591-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3614447591-label\">\n<p>Not all shipments have a tracking number. Usually smaller packages don&#8217;t have any tracking information, while bigger ones do. Don&#8217;t worry all packages are delivered within 2-4 days.<\/p>\n<\/div><\/div>\n<div id=\"accordion-2028154068\" class=\"accordion-item\"><a id=\"accordion-2028154068-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2028154068-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>I received the wrong product.?<\/span><\/a><div id=\"accordion-2028154068-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2028154068-label\">\n<p>Oh no!\u00a0contact customer service and they will help to change to the right product.<\/p>\n<p><u>Kindly attache the following information<\/u><br \/>Your name:<br \/>Ordernumber:<br \/>Product(s) you receeived:<br \/>Product(s) you had order:<br \/>A picture showing the delivery note together with the incorrect product.<\/p>\n<\/div><\/div>\n<div id=\"accordion-393426168\" class=\"accordion-item\"><a id=\"accordion-393426168-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-393426168-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where do you ship from?<\/span><\/a><div id=\"accordion-393426168-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-393426168-label\">\n<p>All products are sent from our warehouse in Gothenburg, Sweden.<\/p>\n<\/div><\/div>\n<div id=\"accordion-1992656760\" class=\"accordion-item\"><a id=\"accordion-1992656760-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1992656760-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>When can I expect delivery?<\/span><\/a><div id=\"accordion-1992656760-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1992656760-label\">\n<p>We Strive that you will have your order as soon as possible.<br \/>When your order is placed, our warehouse staff starts working on it within 15 minutes. After that it will be collected, packed and sent to you.<br \/>You should have your order within 2-4 days after this. Package transports is not carried out during weekends and bank holidays.<br \/>Kindly observe that estimated delivery time (2-4 dagar) is estimated and that delivery time can vary depending on circumstances outside Hockeylifes and it\u00b4s courier company controll.<br \/>These factors can include, but are not limited to, extreme weather conditions , technical fault, custom delays etc.<br \/>Also observe that delivery time can be longer then usual during campaigns and Christmas time.<\/p>\n<\/div><\/div>\n<div id=\"accordion-805042974\" class=\"accordion-item\"><a id=\"accordion-805042974-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-805042974-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Will I get my package to my door?<\/span><\/a><div id=\"accordion-805042974-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-805042974-label\">\n<p>Your package, if possible, will be delivered to your home adress. Packages that won&#8217;t fit in your mailbox will go to your closest service point. If you need further information about your package location, kindly contact customer service.<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-1891451275\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1891451275 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">RETURNS &amp; EXCHANGE<\/h3><div class=\"accordion\">\n<div id=\"accordion-395622564\" class=\"accordion-item\"><a id=\"accordion-395622564-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-395622564-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>I received the wrong product?<\/span><\/a><div id=\"accordion-395622564-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-395622564-label\">\n<p>Oh no!\u00a0contact customer service and they will help to change to the right product.<\/p>\n<p><u>Kindly attache the following information<\/u><br \/>Your name:<br \/>Ordernumber:<br \/>Product(s) you received:<br \/>Product(s) you had order:<br \/>A picture showing the delivery note together with the incorrect product.<\/p>\n<\/div><\/div>\n<div id=\"accordion-3639952366\" class=\"accordion-item\"><a id=\"accordion-3639952366-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3639952366-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I return my order?<\/span><\/a><div id=\"accordion-3639952366-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3639952366-label\">\n<p>If you changed your mind for any reason, you can always send the product back and receive a full refund or a new product for the same price or less.<br \/>We will refund any difference in price. However, if you wish to exchange to a product with a higher price, we ask that you place a new order and we will refund you for the item you sent back.<\/p>\n<p>Please provide the following in the returning package.<\/p>\n<ul>\n<li>Full name<\/li>\n<li>Order number<\/li>\n<li>If you wish to receieve a new product or a refund<\/li>\n<li>When applicable, what product you wish to exchange to<\/li>\n<\/ul>\n<p>Please note that you may need to pay the freight for the return package.<\/p>\n<p>Return address:<br \/>Howies Hockey Tape<br \/>Sm\u00f6rr\u00e4ntegatan 1<br \/>431 42\u00a0M\u00f6lndal<br \/>Sweden<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-1062967992\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1062967992 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">PAYMENT<\/h3><div class=\"accordion\">\n<div id=\"accordion-954834613\" class=\"accordion-item\"><a id=\"accordion-954834613-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-954834613-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What payment options do you have?<\/span><\/a><div id=\"accordion-954834613-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-954834613-label\">\n<p>On Hockeylife.eu and Hockeylife.de we offer Pay by Card. You can use all major card types.<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-1681467622\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1681467622 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">Product Information<\/h3><div class=\"accordion\">\n<div id=\"accordion-2371768029\" class=\"accordion-item\"><a id=\"accordion-2371768029-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2371768029-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quality<\/span><\/a><div id=\"accordion-2371768029-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2371768029-label\">\n<p>For us at Howies of Sweden quality is everything, all our products are manufactured in North America.<\/p>\n<\/div><\/div>\n<div id=\"accordion-3152822814\" class=\"accordion-item\"><a id=\"accordion-3152822814-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3152822814-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Where is your tape manufactured?<\/span><\/a><div id=\"accordion-3152822814-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3152822814-label\">\n<p>Howies of Swedens tape and laces are manufactured in North America.<\/p>\n<\/div><\/div>\n<div id=\"accordion-2719365535\" class=\"accordion-item\"><a id=\"accordion-2719365535-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2719365535-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Are all your products made in North America?<\/span><\/a><div id=\"accordion-2719365535-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2719365535-label\">\n<p>Tape and laces are manufactured in North America. 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