{"id":6346,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2018-08-26T12:50:29","modified_gmt":"2018-08-26T10:50:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/gethowies.com\/se\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"row\"  id=\"row-507767137\">\n\n\t<div id=\"col-1048949724\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n  <div id=\"page-header-737087931\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper is-xlarge flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            VANLIGA FR\u00c5GOR          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Hem<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<p>Undrar du n\u00e5got? Svaret kan finnas h\u00e4r under!<\/p>\n\t<div id=\"gap-827970504\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-827970504 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">BEST\u00c4LLNING &amp; LEVERANS<\/h3><div class=\"accordion\">\n<div id=\"accordion-1747570914\" class=\"accordion-item\"><a id=\"accordion-1747570914-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1747570914-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Kan jag \u00e4ndra eller ta bort min best\u00e4llning?<\/span><\/a><div id=\"accordion-1747570914-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1747570914-label\">\n<p>Tyv\u00e4rr \u00e4r det sv\u00e5rt att g\u00f6ra \u00e4ndringar i ordern eller leveransadressen efter att du har gjort din best\u00e4llning. Vi str\u00e4var efter att skicka alla ordrar s\u00e5 fort som m\u00f6jligt och v\u00e5rt lager hanterar ordern s\u00e5 tidigt som 15 minuter efter det att de f\u00e5tt den. Om en \u00e4ndring \u00e4r n\u00f6dv\u00e4ndig, kontakta oss s\u00e5 g\u00f6r vi v\u00e5rt b\u00e4sta f\u00f6r att hj\u00e4lpa dig. Bifoga d\u00e5 ditt ordernummer eller mejladressen som anv\u00e4ndes vid best\u00e4llningen.<\/p>\n<\/div><\/div>\n<div id=\"accordion-331043054\" class=\"accordion-item\"><a id=\"accordion-331043054-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-331043054-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Jag har inte f\u00e5tt n\u00e5gon avi\/sms fr\u00e5n posten<\/span><\/a><div id=\"accordion-331043054-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-331043054-label\">\n<p>Ditt paket skickas genom PostNord, som Varubrev 1:a Klass, den snabbaste typen av paket. Det inneb\u00e4r att ditt paket, om m\u00f6jligt, levereras direkt till din brevl\u00e5da. Om du vill ha mer information om var ditt paket befinner dig v\u00e4nligen kontakta kundtj\u00e4nst..<\/p>\n<\/div><\/div>\n<div id=\"accordion-3543813097\" class=\"accordion-item\"><a id=\"accordion-3543813097-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3543813097-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Jag har f\u00e5tt fel vara, hur g\u00f6r jag?<\/span><\/a><div id=\"accordion-3543813097-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3543813097-label\">\n<p>\u00c5h nej!\u00a0Kontakta kundtj\u00e4nst s\u00e5 hj\u00e4lper de dig att byta ut varan.<\/p>\n<p><u>V\u00e4nligen bifoga f\u00f6ljande information<\/u><br \/>Ditt namn:<br \/>Ordernummer:<br \/>Produkt(er) du mottagit:<br \/>Produkt(er) du hade best\u00e4llt:<br \/>En bild som visar f\u00f6ljesedeln tillsammans med den felaktiga varan.<\/p>\n<\/div><\/div>\n<div id=\"accordion-1255333834\" class=\"accordion-item\"><a id=\"accordion-1255333834-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1255333834-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Varifr\u00e5n skickas produkterna?<\/span><\/a><div id=\"accordion-1255333834-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1255333834-label\">\n<p>Produkterna skickas fr\u00e5n v\u00e5rt lager i G\u00f6teborg, Sverige.<\/p>\n<\/div><\/div>\n<div id=\"accordion-4268439584\" class=\"accordion-item\"><a id=\"accordion-4268439584-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4268439584-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>N\u00e4r f\u00e5r jag min leverans?<\/span><\/a><div id=\"accordion-4268439584-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4268439584-label\">\n<p>Vi str\u00e4var efter att du ska f\u00e5 din best\u00e4llning s\u00e5 fort som m\u00f6jligt.<br \/>N\u00e4r din best\u00e4llning har lagts, behandlas den av lagret s\u00e5 tidigt som 15 minuter senare. D\u00e4refter h\u00e4mtas, packas och skickas den.<br \/>Du b\u00f6r f\u00e5 din best\u00e4llning 1-2 dagar efter detta. Paket transporteras inte under helger och lokala helgdagar.<br \/>V\u00e4nligen observera att uppskattad leveranstid (1-2 dagar) \u00e4r en uppskattning och att tiden kan variera beroende p\u00e5 yttre faktorer utanf\u00f6r Howies Hockey Tape och dess budfirmas kontroll.<br \/>Dessa faktorer kan inkludera, men \u00e4r inte begr\u00e4nsade till, extrema v\u00e4derf\u00f6rh\u00e5llanden, tekniska fel, tullf\u00f6rseningar etc.<br \/>Observera \u00e4ven att leveranstiderna kan vara l\u00e4ngre \u00e4n vanligt under produktkampanjer.<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-47292425\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-47292425 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">RETUR &amp; BYTE<\/h3><div class=\"accordion\">\n<div id=\"accordion-3129291040\" class=\"accordion-item\"><a id=\"accordion-3129291040-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3129291040-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Jag har f\u00e5tt fel vara, hur g\u00f6r jag?<\/span><\/a><div id=\"accordion-3129291040-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3129291040-label\">\n<p>\u00c5h nej!\u00a0Kontakta kundtj\u00e4nst s\u00e5 hj\u00e4lper de dig att byta ut varan.<\/p>\n<p><u>V\u00e4nligen bifoga f\u00f6ljande information<\/u><br \/>Ditt namn:<br \/>Ordernummer:<br \/>Produkt(er) du mottagit:<br \/>Produkt(er) du hade best\u00e4llt:<br \/>En bild som visar f\u00f6ljesedeln tillsammans med den felaktiga varan.<\/p>\n<\/div><\/div>\n<div id=\"accordion-1181660612\" class=\"accordion-item\"><a id=\"accordion-1181660612-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1181660612-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Hur g\u00f6r jag en retur?<\/span><\/a><div id=\"accordion-1181660612-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1181660612-label\">\n<p>Du har alltid 14 dagars \u00e5ngerr\u00e4tt och 30 dagars bytesr\u00e4tt fr\u00e5n dagen d\u00e5 varorna mottagits. Vi byter eller \u00e5terbetalar alla varor som inte anv\u00e4nts eller \u00e4r i v\u00e4senligt of\u00f6r\u00e4ndrat skick.<\/p>\n<p>Om du vill byta din vara, skriv p\u00e5 f\u00f6ljesedeln vad du vill byta till och varf\u00f6r, l\u00e4gg f\u00f6ljesedeln i returpaketet. Saknar du f\u00f6ljesedeln ber vi dig skriva samma information p\u00e5 en separat lapp men f\u00e5 d\u00e5 ocks\u00e5 med ditt ordernummer eller mejladressen som anv\u00e4nts vid best\u00e4llningen.<br \/>Produkten ska packas i sin medf\u00f6ljande f\u00f6rpackning och sedan i ett brev eller kartong.<br \/>Du som kund \u00e4r ansvarig f\u00f6r produkten n\u00e4r den returneras till oss.<\/p>\n<p>Beh\u00f6ver du hj\u00e4lp med n\u00e5got s\u00e5 \u00e4r du alltid v\u00e4lkommen att kontakta oss p\u00e5\u00a0info@howies.se<\/p>\n<p>T\u00e4nk p\u00e5 att om du valt att betala med faktura s\u00e5 b\u00f6rjar de 14 dagarna p\u00e5 fakturan l\u00f6pa fr\u00e5n den dag d\u00e5 paketet skickas ifr\u00e5n oss. Du st\u00e5r som betalningsskyldig under hela retur- eller bytesprocessen.<\/p>\n<p>Returer skickas till:<br \/>Howies Hockey Tape<br \/>Varholmsgatan 6<br \/>414 74 G\u00f6teborg<\/p>\n<p>Vi g\u00e5r igenom alla returer dagligen och informerar dig s\u00e5 fort vi har mottagit ditt paket!<\/p>\n<\/div><\/div>\n<div id=\"accordion-2417762874\" class=\"accordion-item\"><a id=\"accordion-2417762874-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2417762874-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Vilka regler g\u00e4ller vid byte?<\/span><\/a><div id=\"accordion-2417762874-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2417762874-label\">\n<p>Du har r\u00e4tt att byta ut en\/alla produkter som du har k\u00f6pt direkt fr\u00e5n v\u00e5r webbplats inom 30 dagar efter att du mottog produkten.<br \/>Produkten ska vara i samma nyskick som n\u00e4r den mottogs. Produkten ska \u00e4ven ligga i sin originalf\u00f6rpackning med intakta etiketter och skyddande klisterm\u00e4rken.<\/p>\n<p>En produkt kan endast bytas mot en produkt av samma eller l\u00e4gre v\u00e4rde. Om du vill byta till en dyrare produkt m\u00e5ste en retur g\u00f6ras och vi kommer att utf\u00e4rda en full \u00e5terbetalning. Efter detta kan du om du \u00f6nskar l\u00e4gga en ny best\u00e4llning f\u00f6r r\u00e4tt produkt.<\/p>\n<p>Produkter som k\u00f6ps direkt fr\u00e5n v\u00e5r webbplats m\u00e5ste returneras till v\u00e5rt lager f\u00f6r att ett byte ska kunna g\u00f6ras. Produkterna kan inte bytas i en lokal butik.<\/p>\n<p>V\u00e4nligen observera att du beh\u00f6ver\u00a0betala frakten f\u00f6r returpaketet.<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-738379719\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-738379719 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">BETALNING<\/h3><div class=\"accordion\">\n<div id=\"accordion-3001721573\" class=\"accordion-item\"><a id=\"accordion-3001721573-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3001721573-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Vilka betalningsalternativ accepterar ni?<\/span><\/a><div id=\"accordion-3001721573-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3001721573-label\">\n<p>Hos Howies Hockey Tape kan du v\u00e4lja mellan Kortbetalning, Swish, eller Faktura.<\/p>\n<p><u>Kortbetalning<\/u><b>\u00a0<\/b><br \/>Betala enkelt och s\u00e4kert med VISA och MASTERCARD. Kortbetalning \u00e4r avgiftsfri. Howies Hockey Tape anv\u00e4nder 3D secured \u00a0som \u00e4r en s\u00e4kerhetsteknik som VISA och MASTERCARD har enats om f\u00f6r verifiering av kortinnehavaren f\u00f6r e-handels k\u00f6p.<\/p>\n<p><u>Faktura<\/u><br \/>V\u00e4ljer Du att betala mot faktura kan en kreditupplysning komma att tas f\u00f6r att s\u00e4kerhetst\u00e4lla att best\u00e4llaren \u00e4ven \u00e4r mottagare. Vid faktura tillkommer SEK 30.00 i faktura avgift.<\/p>\n<p><u>Swish betalning<\/u><b><br \/><\/b>Skicka totalsumman med Swish till nr: 123 302 32 80. Skriv ert ordernummer som ni f\u00e5r efter slutf\u00f6rd best\u00e4llning i meddelanderutan i Swish. Betalning ska ske inom 24 timmar annars annulleras best\u00e4llningen<\/p>\n<\/div><\/div>\n<div id=\"accordion-2813728002\" class=\"accordion-item\"><a id=\"accordion-2813728002-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2813728002-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Swish, hur g\u00f6r jag?<\/span><\/a><div id=\"accordion-2813728002-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2813728002-label\">\n<p>Skicka totalsumman med Swish till nr: 123 617 86 93. Skriv ert ordernummer som ni f\u00e5r efter slutf\u00f6rd best\u00e4llning i meddelanderutan i Swish. Betalning ska ske inom 24 timmar annars annulleras best\u00e4llningen.<\/p>\n<\/div><\/div>\n<div id=\"accordion-790903797\" class=\"accordion-item\"><a id=\"accordion-790903797-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-790903797-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>\u00c4r mina betalningsuppgifter s\u00e4kra?<\/span><\/a><div id=\"accordion-790903797-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-790903797-label\">\n<p>Dina transaktions- och betalningsuppgifter hanteras direkt av v\u00e5ra betalningsleverant\u00f6rer, med s\u00e4kra krypteringar och enligt strikt banknorm.<\/p>\n<p>Dina kortuppgifter skickas direkt till banken och kan inte l\u00e4sas eller h\u00e4mtas av n\u00e5gon annan \u00e4n din bank, inte ens av Howies Hockey Tape.<\/p>\n<p>Howies Hockey Tape\u00a0innehar SSL-certifikat och uppfyller kraven f\u00f6r PCI DSS.<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-994485751\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-994485751 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">PRODUKTINFORMATION<\/h3><div class=\"accordion\">\n<div id=\"accordion-1332719478\" class=\"accordion-item\"><a id=\"accordion-1332719478-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1332719478-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Kvalit\u00e9<\/span><\/a><div id=\"accordion-1332719478-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1332719478-label\">\n<p>F\u00f6r oss p\u00e5 Howies Hockey \u00e4r kvalit\u00e9 allt, d\u00e4rf\u00f6r tillverkas v\u00e5ra produkter i USA.<\/p>\n<\/div><\/div>\n<div id=\"accordion-1252708508\" class=\"accordion-item\"><a id=\"accordion-1252708508-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1252708508-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Vart tillverkas er tejp?<\/span><\/a><div id=\"accordion-1252708508-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1252708508-label\">\n<p>Howies Hockey&#8217;s tejp och sn\u00f6ren tillverkas i USA.<\/p>\n<\/div><\/div>\n<div id=\"accordion-2416736071\" class=\"accordion-item\"><a id=\"accordion-2416736071-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2416736071-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Tillverkas alla era produkter i USA?<\/span><\/a><div id=\"accordion-2416736071-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2416736071-label\">\n<p>Tejp och sn\u00f6ren tillverkas i USA. D\u00e4remot tillverkas v\u00e5ra puckar exempelvis i Tjeckien, hos IIHF&#8217;s leverant\u00f6r.\u00a0<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-967603006\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-967603006 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">SAMARBETEN<\/h3><div class=\"accordion\">\n<div id=\"accordion-3304625743\" class=\"accordion-item\"><a id=\"accordion-3304625743-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3304625743-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Hur kan jag samarbeta med er?<\/span><\/a><div id=\"accordion-3304625743-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3304625743-label\">\n<p>Vi f\u00e5r hundratals erbjudanden i veckan om olika typen av samarbeten och produktspons, vi har tyv\u00e4rr inte m\u00f6jligheten att arbeta med alla. Anser du att du har n\u00e5got du skulle kunna erbjuda oss f\u00e5r du g\u00e4rna skriva n\u00e5gra rader om dig sj\u00e4lv och dina exponeringsm\u00f6jligheter via v\u00e5r intresseanm\u00e4lan. <\/p>\n<p>Vi v\u00e4rdes\u00e4tter egenskaper som att ta uttrycksfulla bilder p\u00e5 v\u00e5ra produkter, du har m\u00e5nga h\u00e4ngivna f\u00f6ljare i sociala medier (blogg och Instagram) eller allm\u00e4nt brinner f\u00f6r ishockey och det vi st\u00e5r f\u00f6r.<\/p>\n<a href=\"mailto:info@hockeylife.se?subject=Jag%20vill%20samarbete%20med%20HOWIES?\" target=\"_self\" class=\"button primary\"  style=\"border-radius:50px;\">\n    <span>Intresseanm\u00e4lan<\/span>\n  <\/a>\n\n<span class=\"scroll-to\" data-label=\"Scroll to: #collab\" data-bullet=\"false\" data-link=\"#collab\" data-title=\"Change this\"><a name=\"collab\"><\/a><\/span>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-877362503\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-877362503 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-507767137 > .col > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n<span class=\"scroll-to\" data-label=\"Scroll to: #collab\" data-bullet=\"false\" data-link=\"#collab\" data-title=\"Change this\"><a name=\"collab\"><\/a><\/span>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6346","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Howies Hockey Sverige<\/title>\n<meta name=\"description\" content=\"H\u00e4r hittar du svar p\u00e5 de vanligaste fr\u00e5gorna g\u00e4llande frakt, returer, kuponger, betalning m.m. 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